ISO 20000 Certification in Australia

ISO 20000

About ISO/IEC 20000:2018

The international standard ISO 20000 defines parameters for determining an organization’s IT Service Management System’s effectiveness. The International Organization for Standardization (ISO) and the International Electro technical Commission (IEC) collaborated to create ISO/IEC 20000 Certification. This standard guarantees that IT services are delivered in line with customers’ and users’ needs.

ISO 20000 specifies how to govern, monitor, and maintain the quality, design, transition, and delivery of services, as well as how to continuously improve them. It enables businesses to comply with regulatory standards while also impressing clients with high-quality services.

Which Organizations Can Obtain ISO 20000 Certification?

Any business that provides IT services, whether public or commercial, can obtain ISO 20000 certification. The following are some examples of companies that would benefit from ISO 20000 certification:

  • Financial/Accounting Services
  • Companies that provide insurance
  • Legal Assistance
  • Banks
  • Healthcare Industry and Hospitals
  • Governmental Organizations

The Process of ISO 20000 Certification

A service organization can obtain ISO/IEC 20000 certification by completing the following steps:

  • Meeting the requirements of the standard and demonstrating conformity with them.
  • Demonstrating how its service management system procedures and activities have been implemented. These procedures and activities must comply with the ISO/IEC 20000 standard.
  • Providing proof of its existing ISO/IEC 20000 certification to one or more applicable international service organization standards (ISO 9001, ISO/IEC 27001, and so on).

Following the implementation of the IT service management system, a certification authority, such as IAS, will review the organization’s paperwork and conduct external audits to confirm that the IT service management system meets ISO 20000 criteria. After any non-conformities detected during the external audit are resolved and corrected, IAS will issue ISO 20000 certification.

Online ISO 20000 Certification Audits by IAS

IAS also conducts ISO 20000 certification audits through the use of online web testing tools. Going through the online test scenarios for your system documentation, as well as testing all policies and other essential processes, are among the tasks. After the audit is completed successfully, IAS issues a certificate saying that your company is ISO 20000 certified in compliance with a number of standards.

Why Choose IAS to Obtain ISO 20000 Certification?

The International Organization for Standardization (ISO) develops and publishes ISO 20000 standards; however, they do not provide ISO 20000 certification. As a result, companies rely on third-party certification bodies like IAS to get ISO 20000 accreditation. IAS is a prominent ISO 20000 Certification body in Australia, assisting businesses in assuring the effectiveness of their ISO 20000 IT service management system by performing conformity assessments with qualified specialists and experienced auditors. IAS examines your activities against the criteria of the standard to guarantee that you receive ISO 20000 certification in a timely process.

Advantages of ISO 20000 Certification

Enhanced service operations and improved customer interactions may help businesses cut expenses and boost efficiency. ISO 20000 accreditation aids firms in improving their image, building stronger client relationships and ensuring that they satisfy customer expectations. Reduced downtime, higher worker effectiveness, and the capacity to resolve problems sooner are all ways that improved services may save money. As a result of ISO 20000 certification, businesses may be able to provide new or improved services. Complaints may be reduced as a result of improved service quality.

For more information on ISO 20000 certification, please contact us at enquiry@iascertification.com.